Glenn Paul

Dynamic and energetic hands on leader with a proven ability to direct quality programs, and deliver enterprise projects. Able to train, lead, and motivate effective cross-functional teams. Exceptional presentation and communication skills. A strategic planner adept at getting in the dirt, assessing the technology needs of the business and developing workable roadmaps for delivering creative solutions. Proven track record of positioning IT and Security as a business partner whose seat at the table is essential to driving winning objectives. Recognized as an organizational thought leader and subject matter expert. Demonstrated history of continuous improvement across the people, process, technology triad. An established proficiency in IT governance, policy creation, and standards implementation.

Experiences

Renegotiated outmoded telecommunications contracts for a savings of $1.2 million over 5 years.
- Introduced a standards-based approach to end-user computing platforms, making use of GSuite for Education, Windows 10 for Education, and Microsoft Office 365
- Spearheaded the centralization of technology procurement practices, which has saved well into 6-figures.
- Successfully developed and deployed all new video collaboration platform institution-wide, which extends virtual classrooms far beyond the campus border.
- Restructured network architecture for campus to campus connectivity over SD-WAN, which allows significantly enhanced redundancy, performance, scalability, and security.
- Implemented directory services, identity management, and SSO to grant seemless interaction with dozens of XaaS apps and services.
- Instituted a disciplined approach to ITSM through trouble ticketing, service request tracking, task management, and remote agent support services.
- Revitalized and updated lagging LMS system (Blackboard) to peak performance and current feature-set, while resolving hundreds of issues due to poor care and feeding.
- Audited and corrected dozens of technology resources according to strict information security practices, including firewalls, operating systems, user accounts, point applications, cloud applications, email and file retention systems, access control systems, video surveillance, etc.
- Started centrally accessible and manageable file and print services
- Provided hundreds of pages of previously unavailable documentation, delineating maps, sites, services, hardware, software, contracts, licenses, standards, policies, practices, and guidelines.
- Overhauled VoIP telecommunication for streamlined call routing, hunt groups, automated attendant, and soft phone deployment and adoption.

Professional IT consulting services include:
• Recommend cost-effective technical solutions to mitigate risk and improve productivity
• Implement, administer, and troubleshoot various platforms, technologies, products, and services
• Perform vulnerability, productivity, and efficiency assessments on client’s focus areas
• Prepare audit reports and provide recommended remediation strategies/solutions
• Serve as technical expert and provide ongoing optimization and problem-solving support
• Report emerging trends and provide recommendations for improvements and upgrades
• Install and configure hardware, software, and peripheral equipment for system users
• Oversee installation, implementation, configuration, and support of network components
• Develop and implement policy, programs, and guidelines
• Raise awareness and perform training on various technologies and best practices

Wrote, edited and published: A Prodigal Path: My Journey of Hope and Happiness

Having been the leading IT Security SME in the organization, I was tasked with creating its first IT Security Department and Program, and placed at its head. The primary duties of this role were as follows:
• Advise senior management on cost/benefit analysis of information security programs, policies, processes, systems, and elements
• Acquire and manage the necessary resources, including leadership support, financial resources, and key security personnel
• Manage departmental, interdepartmental, and enterprise projects through full life-cycle
• Communicate the value and promote the visibility of IT security throughout all levels of the organization
• Continuously validate the organization against policies/guidelines/procedures/regulations/laws to ensure compliance with regulatory bodies including: PCI-DSS, GLBA, FTC, and CFPB
• Lead and align IT priorities with the security strategy
• Monitor and evaluate the effectiveness of the enterprise’s security safeguards to ensure they provide the intended level of protection
• Author, implement and oversee IT and IT Security standards, guidelines, policies, processes, and best practices.
• Oversee the information security training and awareness program
• Track audit findings and recommendations to ensure appropriate mitigation actions are taken
• Establish, implement, and manage an effective cross-functional incident response team (IRT)
• Establish and maintain a secure SDLC practice in collaboration with in-house development
• Implement a standards-based (ITIL and COBIT) approach to IT service management

This role was a hybrid between the leadership and technical job ladders and required a high-level adaptability to a rapidly changing and ambiguous environment. Responsibilities ranged from day-to-day operations to consulting on enterprise projects to management and oversight of subordinate roles such as junior administrators and analysts.
• Provided senior-level subject-matter expertise and support on all security services, both information and physical.
• Acted in an advisory capacity on all current and future security technologies, strategies, procurements, and decisions.
• Aided in the architecture of security directives in congruence with the enterprise security strategy.
• Provide operational management on technology products and services ranging from Active Directory to SIEM to SSO.
• Helped to write policies, procedures, and best practices, and training on such was not uncommon.

This position required a broad and deep technical knowledge on many platforms, products, services, technologies, systems, hardware, and software. Responsibilities included:
• Acting service owner and SME on: Active Directory, SharePoint, Group Policy, Microsoft Exchange, Windows Server, Solarwinds, MDM, RBAC, Telecommunications, VMWare, NAC, Endpoint, many more.
• Configure and optimize network hubs, routers, and switches
• Patch network vulnerabilities to ensure information is safeguarded against outside parties
• Test and maintain network infrastructure including software and hardware devices
• Check server availability, functionality, integrity, and efficiency
• Design group policies and access control lists
• Install server fixes, updates, and enhancements
• Monitor and maintain server configuration and maintenance
• Diagnose and resolve internally reported system incidents
• Design, implement, monitor, and maintain physical security hardware, software, and systems

Education

Information Technology & Data Security

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Information Systems

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Business, Accounting, Marketing, Communications

Certifications

(ISC)2 CISSP

CompTIA Security+

Cisco CCNA

CompTIA Project+

Microsoft MCTS

CIW Web Foundations Associate

CompTIA A+

Skills

Cloud

Advanced
Active Directory

Good
Microsoft Exchange

Intermediate
Windows Server

Advanced
Operating Systems

Good
Servers

Good
Microsoft Office Sharepoint Server

Advanced
SharePoint

Advanced
Nessus

Intermediate
Sophos

Good
Dell KACE

Good
Agile Project Management

Good
Scrum

Good
Kanban

Good
Project Management

Advanced
AtTask

Good
Information Security

Advanced
LANDesk

Intermediate
Incident Management

Good
ITIL

Intermediate
VMware

Intermediate
WSUS

Good
SFTP

Good
Solarwinds

Good
Solarwinds LEM

Good
Solarwinds Orion

Intermediate
Bomgar

Advanced
MDM

Advanced
IAM

Advanced
Palo Alto Firewalls

Good
Barracuda Spam Firewall

Intermediate
Load Balancing

Good
NAC

Good
Cisco ISE

Intermediate
SIEM

Advanced
Vulnerability Management

Advanced
DLP

Good
Multi-factor Authentication

Good
GLBA

Advanced
PCI DSS

Good
Endpoint Security

Advanced
Encryption

Good
Security Awareness

Advanced
RBAC

Expert
Vendor Management

Good
Telecommunications

Good
CFPB

Good
Policy

Advanced
SEO

Good
Social Media

Good
Technical Writing

Advanced

7 Habits of Highly Effective People course certification
Leadership Development Institute course completion

AIM Utah
Integrative Mastery Professional Coaching course completion

Integrative Mastery Program ~ Al Killeen
Supervisory Skills program certification

The Employers Council

Interests

technology in all forms
mountain biking
trail running
climbing and rappelling
basketball
adventure racing
racquetball
writing
learning
Most of all, spending time with my family.

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Technology Strategist. Systems Thinker. Servant Leader.

Director of Information Technology

Principal Consultant

Book Writer and Editor

Director of Security Services

Senior Information Security Specialist

Senior Network Administrator

BS of Information Technology - Security

Western Governors University

BS

Brigham Young University

AAS

LDS Business College